Consultant Support Specialist (CSS)

The objective of the CSS, for The You Network (TYN), is to support and assist franchise consultants in the operation of their independent businesses.

Primary Responsibilities:

• Lead and be responsible to become the subject matter expert for the implementation and adoption of Lead Generation, Task Management, CRM and Intranet systems processes, including initial training and ongoing support.
• CSS will support the TYN consultants in performance of their duties.
• Create and maintain library containing training documents and business processes including training videos, webinars, live presentations, teleconferences and web-based training in support of TYN’s training objectives.
• Assist in the collection, analysis and distribution of collected data to improve benchmarking and KPI’s.
• Assist in the utilization and implementation of designated systems for financial data collection and analytics.
• Perform other duties as required. These duties may include assignments in job classification other than their own.

Required Attributes:

• Extensive knowledge of Word, Excel and PowerPoint, video conferencing
• Demonstrated ability to learn new software applications and train new users on same.
• Excellent oral, written communication and interpersonal skills.